Return & Refund Policy

Eligible ready-to-ship jewellery can be returned within 15 days of delivery, provided the piece is unused, unworn, unaltered, and returned in its original condition. To complete a return, the product must be sent back with its original packaging, invoice, diamond certificate, tags, and any other documents shared at the time of purchase.

Because many Diamerald pieces are made especially for you, returns are not applicable on: Customised or made-to-order jewellery Engraved, personalised, resized, or altered pieces Products showing signs of wear, damage, scratches, missing stones, or third-party repairs Special orders, final sale items, or promotional purchases marked as non-returnable Earrings or nose pins where the hygiene seal is broken, unless there is a verified defect Customised jewellery is eligible for return only in case of a manufacturing defect, wrong product, or damage verified by our quality team.

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery with your order details, photos, and unboxing video. Once verified, we will arrange a repair, replacement, exchange, or refund as applicable.

To initiate a return, contact us on WhatsApp (+91 9318493824) or email us (support@diamerald.in) with your order number and reason for return. Our team will guide you through the reverse pickup or drop-off process. Once we receive the product, it will go through a detailed quality check. Any approval, rejection, or deduction will be communicated transparently before the refund is processed.

Once the returned product clears quality check, the refund will be processed within 7–10 business days to the original payment method. For cash or bank transfer orders, refunds will be processed to the customer’s bank account. Refunds are made for the net amount paid by the customer. Shipping charges, customisation charges, payment gateway charges, discounts, and taxes may be deducted where applicable.

The original diamond certificate and invoice are important for authentication. If any certificate or document is missing, replacement or verification charges may be deducted from the refund amount.

Orders can be cancelled before production or dispatch begins. For customised or made-to-order jewellery, cancellation may not be possible once designing, sourcing, or production has started.

Our team will help you explore exchange or resizing options wherever possible. For future upgrades, please refer to our Lifetime Exchange & Buyback Policy.