Terms of Service

 

Welcome to Diamerald. By accessing our website, contacting us, placing an order, or using any of our services, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

 

Use of Website
You may use this website only for lawful purposes. You agree not to misuse the website, interfere with its functionality, copy content without permission, or use any information for fraudulent or unauthorised activity.

 

Product Information
We make every effort to ensure that product details, images, prices, diamond specifications, gold purity, and descriptions are accurate. However, slight variations may occur due to photography, screen settings, handcrafted finishing, or natural production differences.
All product availability is subject to change.

 

Orders & Acceptance
Placing an order does not automatically mean the order has been accepted. An order is confirmed only after payment is received and order confirmation is shared by Diamerald. We reserve the right to cancel or refuse any order in case of incorrect pricing, product unavailability, payment failure, suspected fraud, or any other operational concern.

 

Customised Orders
Customised and made-to-order jewellery is created based on your selected design, size, diamond specifications, gold preference, and approvals. Once production has started, changes or cancellations may not be possible. Any requested change may affect the final price and delivery timeline.
Customised pieces are governed by our Return & Refund Policy, Shipping Policy, and Lifetime Exchange & Buyback Policy.

 

Pricing & Payments
All prices are listed in Indian Rupees unless stated otherwise. Prices may include or exclude taxes, shipping, certification, customisation, or other charges, as mentioned at the time of order confirmation. We may update prices at any time due to changes in gold rates, diamond pricing, taxes, or business requirements. Payments must be completed through approved payment methods shared by us.

 

Shipping & Delivery
Orders are shipped in accordance with our Shipping Policy. Delivery timelines may vary depending on product availability, customisation, certification, quality checks, courier serviceability, and other factors beyond our control. Diamerald is not responsible for delays caused by incorrect address details, recipient unavailability, courier issues, public holidays, or unforeseen events.

 

Returns, Refunds & Exchanges
Returns, refunds, exchanges, repairs, cancellations, and buyback requests are subject to our relevant policies:

• Return & Refund Policy

• Shipping Policy

• Lifetime Exchange & Buyback Policy

Please review these policies before placing an order.

 

Certificates & Authenticity
Where applicable, Diamerald jewellery is sold with relevant certification, hallmarking, invoices, and product documentation. Customers are requested to retain these documents for future service, exchange, buyback, or warranty-related requests. Missing or damaged certificates may affect eligibility or value under exchange, buyback, or return requests.

 

Jewellery Care
Fine jewellery requires careful handling. Diamerald is not responsible for damage caused by misuse, impact, chemical exposure, improper storage, third-party repair, resizing, or alteration. Any service or repair request will be reviewed by our team before confirmation.

 

Intellectual Property
All website content, product images, designs, text, logos, graphics, and brand elements belong to Diamerald or are used with permission. You may not copy, reproduce, modify, distribute, or use any content from this website without written approval.

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Third-Party Services
Our website may use third-party services such as payment gateways, logistics partners, analytics tools, or social media platforms. These services may have their own terms and privacy practices. Diamerald is not responsible for the actions, errors, or policies of third-party service providers.

 

Limitation of Liability
Diamerald will not be liable for any indirect, incidental, or consequential loss arising from use of the website, delay in delivery, product misuse, third-party service failure, or inability to access the website. Our total liability, where applicable, will be limited to the value of the product purchased.

 

Changes to Terms
Diamerald may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date. Continued use of the website means you accept the revised terms.

 

Governing Law
These Terms of Service are governed by the laws of Delhi/ Haryana, India. Any dispute will be subject to the jurisdiction of courts in [state].

 

Contact Us
For any questions about these Terms of Service, please contact us over WhatsApp or mail us at support@diamerald.in.